Questions about an item, an order, or a return — any of these reach us.
Contact details
- Business Name: Matekar Boxes
- Address: Matekar Shop-01, Ramnagar, Rd Number 28, Wagle Industrial Estate, Thane, Maharashtra 400604, India
- Phone: +91 86520 04182
- Email: [email protected]
- Customer service hours: Open 24 hours, daily (IST).
We are an online-only business, so please order through the website rather than calling at the address above — it is our dispatch address, not a walk-in counter.
Response times
Email is answered within 24 hours on working days. The phone is answered live during the hours listed above. If you are writing about an existing order, quote the order number in the subject line and we can answer in one reply instead of three.
Order and return queries
For a return, write to [email protected] within 7 days of delivery and we will issue a return authorisation within 1–2 business days. Please read the Refund and Returns Policy before sending anything back.
GST: we are not registered under GST — turnover is below the registration threshold. GST is not charged separately, no GST tax invoice is issued, and the price you see is the amount payable.