Ordering

Do I need an account?
No. You can check out as a guest. An account only saves your address for next time.

Can I change my order after placing it?
Yes, if it has not been dispatched. Call +91 86520 04182 or email [email protected] with the order number.

Payment

How can I pay?
UPI at checkout, or Cash on Delivery. We do not accept cards, net banking, wallets or EMI.

Is GST charged?
No. Matekar Boxes is not registered under GST because turnover is below the registration threshold. GST is not charged separately, no GST tax invoice is issued, and the price shown is the amount payable.

Shipping

What does shipping cost?
Free over ₹699, flat ₹49 below that, anywhere in India.

How long does delivery take?
1–2 business days to pack, then 3–7 business days with the courier — usually 4–9 business days in total.

Do you ship outside India?
No. India only.

Products

Are the dimensions exact?
The dimensions on each listing are the ones supplied to us and are stated in inches. Timber is a natural material, so wooden crates vary by a few millimetres between pieces.

Do crates arrive assembled?
It depends on the item, and each listing says so. Where a crate ships flat and needs assembly, the listing states it plainly.

What load will a pallet take?
Only where a figure was supplied to us do we quote one. Where we have no figure we do not invent one — treat those as light-duty storage pallets rather than racked pallets.

Do you sell branded goods?
We sell each item on its own merits and describe it by what it is — material, size, contents. We make no claim to be an authorised dealer for any brand.

Returns

What is the return window?
7 days from delivery, for unused items in original packing.

When do I get my refund?
Within 5–7 business days of the returned item reaching us.

Contact

How do I reach a person?
+91 86520 04182 or [email protected]. Customer service hours: Open 24 hours, daily (IST).